Functional Lead Extended Competence Center 100%
We're looking for a highly motivated applicant to join our team as Functional Lead ECC on a regular contract at our modern premises in Rotkreuz, Canton Zug (for immediate start or by agreement).
Your main tasks will include technical supervision of a small but highly professional team of six employees. You will be responsible for the ticketing system and will ensure smooth business operations and a stable, high-performance application organisation. You will work together with a very effective team and will ensure that incoming customer queries (incidents, service, and change requests) are processed efficiently and that all support processes are working optimally.
Support and collaboration with processing of incoming support queries at 1st, 2nd and 3rd level
Contact person for our customers and internal employees in the overall support process.
Project and subproject leadership as well as participation in internal projects (e.g. SAP certifications (PCoE), organisational projects etc.)
Completed business administration studies course, or similar, from university or university of applied sciences
Experience of leadership of an internal competence centre
ITIL knowledge and certifications would be ideal
Broad experience in the SAP module environment (ideally in the logistics sector)
Familiarity with S/4HANA would be ideal
You consider yourself to be extremely reliable, customer-orientated and communicative You welcome a challenge and you demonstrate high levels of initiative and commitment. Your confident demeanour, your courtesy, and your excellent interpersonal skills underpin your winning personality. You see yourself as a team player.
Innflow is a leading provider of specialised IT solutions driven by cutting-edge SAP solutions. For our customers, the cross-company integration of complex business processes is a key factor that determines their success. We therefore strive to provide them with professional support all the way from the initial conceptual phase through to the successful implementation and operation of SAP-centric solutions and building digital expertise for the future.
What we offer
With us you will have a standard 40-hour week with flexible working hours. We offer an attractive competitive salary with a very interesting benefits package. You will also share in our excellent insurance benefits. You can look forward to an innovative, interesting and diverse range of tasks.
How to proceed
Daniela R. Medaglia, +41 58 705 07 05, will be pleased to provide you with further details on this exciting challenge. Alternatively, please feel free to send her your written application. We look forward to hearing from you.
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